How do you work with a client that might have a collaborative problem? Over the last 20 years working with Collaborative Strategies clients the best way I have found is to start with an assessment. When I started doing this many years ago, there were no tools available to do this kind of measurement, so I had to create them. Essentially the process I have worked out to help my end-user clients (as opposed to my vendor clients) has 7 steps. Much of this has come through trial and error (lot's of error). It starts with an initial conversation with a prospect that may have a collaborative issue or wants to change collaborative software. In some cases the problem is driving adoption. Whatever the issue it is best to start with an assessment.

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