Bas de Baar from Project Shrink posted a great presentation on why and how best to use social media to help manage a collaboration project.
Some of his best advice (attributed to others when appropriate) include:
- Bad communication is typically the project killer.
- A document on a shared workspace is not a conversation.
- Group affiliation creates strong bonds. This builds trust. Trust improves communication.
Focus especially on his advice for project managers on slides 34-44.