Google Wave: Essential Collaboration Tool of 2011
12 November 2009 Tweet There is a great deal of buzz about Google Wave, now being slowly trickled out to beta users on an invitational basis. We believe that Google Wave could be a great tool for collaboration, and want to share an early review with you on our site. So we "walk the talk" Lokesh and I co-edited this blog entry using Wave.
In case you have missed the announcements, Google shares a good tutorial on their site; the video is inspiring, but runs 1 hour and 20 minutes. And for those want to learn more, Gina Trapani, of Lifehacker fame, has created an online book called The Complete Guide to Google Wave.
Many people are confused about what it is and how to describe it. Much of its eventual power will come from the plugins that people create to work with it. And as with most tools there will be continuous learning about how best to use it and new uses that people create. Our simplified definition is that Google Wave is a cross between Google Mail and a Wiki. We refer to Google Mail rather than regular email, because Google introduced the idea of conversations instead of stand-alone emails; essentially discussion threads. Google Wave extends this idea and spreads it across many parties in the conversation, while enabling interlacing of the various parts of the discussions. It also does this in real time, so people can watch the entries of others in a particular wave conversation as they make their own edits.
Users can edit each other's work, they can break off and reply to parts of the conversation, they can start new ideas within an existing Google Wave conversation, and they can drop in maps, photos, files, voting, and much much more. In fact, the range of functions is so broad that many expert reviewers are challenged by it.
We believe that Wave will become a core tool in a matter of years. It is likely we will ride the hype cycle with the "cool factor" adding to the excitement, followed by the letdown when people realize it requires real changes in how they do their work, followed by the slow and enduring popularity as people incorporate it into their lives. The particular advantages we expect people to exploit are:
- Group Conversation. This paradigm introduced with Google Mail helps overcome the limitation of email in collaborative tasks. So often many members of a team would benefit from watching or contributing to a written discussion among several members, even if it does not reach an immediate resolution. Google Wave supports this and memorializes the discussion for future reference.
- Real Time. Wave makes much more sense than email or many clunky collaboration tools for a large group to jointly decide on a meeting date, location, menus, agenda, etc. Everyone has a chance to add their constraints or preferences without all having to be in one meeting, conference call, or time zone. There are many other examples of real-time decision making that will fit with Google Wave.
- Plug ins. Because of the open APIs, we will see many specialized applications and industry vertical solutions created for Google Wave that will take advantage of this environment. Here the only limitation is our imaginations.
Despite this positive view, there are some caveats about Google Wave -- some of which may work themselves out in time and some which may be inherent:
- It is still in beta. It crashes a great deal. But that is why Google is rolling it out slowly -- to identify these issues and fix them as they go. There are upwards of 500,000 users now (mostly heavy users but also forgiving) so Google is already facing significant scaling issues.
- Most of the people you need to collaborate with do not yet have access to Wave. Everyone needs to subscribe to this tool for them to read and add messages. This will improve as Google adds more people to the invitation list. And we have yet to learn the roll-out plan -- whether it will all be hosted at Google, whether other companies might host it, or whether there will be a corporate server version.
- Some of the interface is clunky. It takes some patience to start using this tool, even for an early adopter. It took Lokesh some 3+ hours to get even the "Welcome to Google Wave" wave with its Flash plug-in on IE 8 working after signing up for the account! And I wish there was an easier way to see what other people added (edits, new discussions, etc.) since the last time I visited the Wave; there is a "playback" tool bar that is somewhat helpful, but Wave needs more. We hope that early user feedback will drive some fixes.
- People need to figure out how to use it. As with most ground-breaking tools, the Wave is not as intuitive as it becomes with some use. The "cool factor" led us to the excitement of using the wave and we found it quite valuable despite its initial challenges of learning, stability and UI. Our constant message on this site is "its the people, not just the tools". For Wave to be widely successful, it will require that people get comfortable using it. Beyond that, we need to see more people comfortable with editing other people's work, knowing how to structure a discussion with good questions, and overcoming the fear of adding written comments to a public document. This issue is still the long pole in the tent.
- People need to figure out what it is indispensable for. The Wave certainly has the cool-factor, with all the hype and excitement. We know that the payoff will not be what Google does with the Wave, it will be what users do with the Wave that will determine its success. The Wave "tricks" one into collaboration by its very nature. As the Wave accounts become more widely available and people begin to interact with their contacts, collaboration will be a direct and welcome outcome.
The bottom line is: Welcome Google Wave, the essential collaboration tool of 2011, and beyond.
Lamont
Gina Trapani (author of The Complete Guide to Google Wave) has posted a blog entry on Lifehacker titled How to Manage a Group Project in Google Wave. In this posting she provides some useful tips about the best way to use Google Wave to collaborate on a project. Expect to see more articles like this as more people get experience using this new tool!
Lamont
As a further follow up I would point interested readers to the article Why Google Wave Sucks, and Why You Will Use it Anyway. In this blog post Martin Sievert mentions some of the early interface and technical challenges of using Google Wave, while also noting it is in "preview" mode -- short of beta and full public release -- so deserves a little slack.
Yet he also points out that it is likely to succeed as Google works out the bugs, adjusts the user interface, and people learn how to use it well. He points out some useful tips for the users and CIOs at companies that use Wave.
I hope over time we will see a growing body of ideas about how to create the right context, user behaviour, technical platform, and collaboration processes to make the best use of this tool.
Lamont
Just as people are trying to understand Google Wave and the best way to use it, and some are already denigrading it, we hear from ComputerWorld that SAP plans to introduce a Google Wave competitor called Constellation. It would be good if this were to legitimize the use of tools such as these, so long as teams invest energy in the people & process aspects. There is a risk it will increase confusion. Perhaps we will learn that the different approaches -- such as outside-in/open versus inside-out/closed -- will lead to using different tools for different types of projects. Let the collaboration wave wars begin.
Lamont
Great news! Google announced yesterday they are opening Google Wave to everyone and now support Google Wave for Google Apps users. Lifehacker has a blog entry that describes this well. I have turned on Google Wave for one of my apps accounts and it works great -- although I wish Wave were one of the tabs available at the top or in the side menu or Mail (like Buzz did), instead of requiring a separate sign in.
Now, with the addition of email notifications and including everyone in Wave, Wave moves from being an interesting experiment to a tool we all can (and should) use.
I stand by my prediction that the real take-up will come in 2011, because of the normal resistance to change and the learning curve to make best use of the tool.
Lokesh Datta
See Related Posts:
- Google Cancelling Google Wave
- Even the U.S. State Department Now Uses Wikis
- Organizing the UI for a Wiki - Finding the right balance
- Author! Author! Author! - Effective Collaborative Writing
- Iteration rather than Collaboration
- Effective Collaboration is Supposed to Look "Messy"!
- A Taxonomy of Collaboration Tools
Reader Comments (18)
A timely and related article from BBC says that “Google Wave is proving its worth in the scientific community, as one of the new collaboration tools which scientists are using to work together and conduct research.”
"Google Wave offers two specific things," says Cameron Neylon, senior scientist for bio-molecular sciences at the Science and Technology Facilities Council.
"What it looks like is this cross of e-mail and instant-messaging, which is great fun. Where it really wins for science is that actually these documents or 'Waves' can be made automated so we can connect up documents and ideas with each other."
For more details, see: http://news.bbc.co.uk/2/hi/technology/8342851.stm
Subsequent to this post by Steve, I asked on LinkedIn: Will Google Wave be the essential collaboration tool of 2011, and beyond? The cool factor aside, what will it be indispensable for, in your view?
I like to share some insightful replies.
“I think it will be. What facinates me personally is the ability to utilize the API and integrate a Wave into a blog. Can you imagine waching readers respond and responding to them on the fly? So as far as it being a collaboration tool, I do think it will be indespensiable. This will change things, forever.” Brad Johnson
“If I ever get some invites so I can get my "peeps" on board to collaborate it will be great! Following some public waves and I like what I see so far.” David LaVie
“I do not think that it will be indispensable, especially not already in 2011.
Main reasons for me thinking that are the following:
1. As you say people are confused about what it is. With that being the case it may be an interesting and probably important technology - but at the wrong time like Apples Newton in the early 1990s.
2. As a collaboration tool it will not stay alone
3. It is totally in the "cloud" (or the fog?). I doubt that everything will be just in the cloud at any time.
My 2 cents” Thomas Wieberneit
“While Wave does have potential, it's preview version is deeply flawed, unfocused and far from being viable as even a messaging medium..
Yet Google is not merely trying to introduce a new Social App, they are trying to change the very way we communicate, down to the name of that Wave.
If you want to move the social multitude you better be bringing something so unique to the table; so needed, that it can't be ignored even for all it's flaws.
I don't care who you are, unless you have a seamless, simple, outstanding, free App. you are whistling into the wind!
In the end, Google has built a wave of great expectations and hype for a rather unnecessary contrivance.
After using it and researching, I've gone from believing Google couldn't miss with Wave to thinking they already have.
How can a company like Google have a Social App in Preview that doesn't yet have the ability to empty a users Trash folder?
That's an astounding lack of foresight. It conveys the institutional arrogance and skewed paradigm that go hand and hand with a company that has come to believe that success is driven by throwing money at an issue.
Certainly Firefox has had a great Freeware success, yet that was a different time and a far different platform, driven by the inferiority of IE.
Unfortunately I see two major downsides and many other less obvious ones to Google's thinking and premature introduction of Wave:
1) Wave uses a tremendous amount of memory and CPU, particularly when there are more than 10 people on a Wave or there are attachments and gadgets. Therefore my internet response slows to a crawl.
That is a dealbreaker right from the get go!!
Perhaps Google believes that technology will catch up, which is deadly, arrogant marketing. The only company that has successfully introduced an application geared toward the purchase of a more robust hardware is Microsoft with one product, Windows. And that has nothing to do with marketing and everything to do with being an entrenched monopoly, in a one product market.
While Google is a singular force, they are trying to make Wave all things to all people. They are playing in a huge market that by necessity is driven by simplicity and ease of use.
Unlike Microsoft's Windows there are thousands of other freeware Apps that have already given us a comfort level and serve virtually all our needs.
2) Even more troubling is the 'Walk away issue.'
I've seen many products fail because of an initial frustration and long learning curve. And Wave is the poster child for
Any App that requires a 90 page Guide is going to leave most people cold.
When I ask people if they've tried it, most say, "I haven't had TIME yet." I think people are going to take a quick look and walk away because of the learning curve.
I've spent countless hours playing with it, yet have little insight into what to do. And I'm supposed to be an 'expert'.
Remember, this is Freeware, so there is nothing to stop us from clicking delete and Waving goodbye.
The only time we are willing to expend that time in a frustrating task is because we want and need something bad (ie.. a gadget, and IPhone), and have spent hard cash for it.
When I 1st got my Samsung Omnia, I was frustrated beyond belief. And while it is deeply flawed, it is a toy I wanted, spent money for and needed for my life's work.
Wave fits none of those criteria and on the surface offers little in the way of gratification that can't be found far less painfully!
While money can often overcome the worst of development and marketing mistakes, time and expectations are not on Google's side.
Wave may be different but it is not innovative. Innovation means new, essential and necessary
No matter how much money Google throws at it, Wave remains innovative only for it's failed aspirirations and arrogant leap to nowhere.
Just like a hand wave to a distant person this App. is an easily forgotten gesture.” Warren Mason (LION)
“I think Google Wave has tremendous potential in a variety of ways. As a SAAS collaboration tool it offers some amazing capability now, and I can only assume that it will get better as it gets closer to full release.
Will it become essential?
Maybe not, but it is a safe bet that many of the capabilities that Google is introducing with Wave will be integrated into other platforms over time since they plan to get Wave published as an open protocol. So, even if Google Wave doesn't take off totally on it's own I think you can expect to see some ripples (sorry...couldn't resist) for a long time.
To Mr Mason, above, I'd point out that the hype he seems to downplay could well become THE key reason for Google Wave to become ascendant. The combination of hype and the open API mean that Google is harnessing the collective brain power of a tremendous number of coders to enhance their product before it is even released to the general public. Just like the app store was a driving force behind the adoption of the iPhone, the extensions and gadgets will provide the "gee-whiz" attraction to Wave.” John Strohecker
Early quantitative results from user feedback:
What Users Like/Dislike About Google Wave at: http://mashable.com/2009/11/27/wave-feedback/
Google Wave Users Want More of Their Friends on Wave: http://tinyurl.com/yftjn5x
Some related posts:
What problems does Google Wave solve?: http://danieltenner.com/posts/0012-google-wave.html
10 Persistent Messaging Problems That Google Wave Solves: http://www.eweek.com/c/a/Messaging-and-Collaboration/10-Persistent-Messaging-Problems-that-Google-Wave-Solves-243466/
Google Wave Analysis: Closer but Not Quite Spot On: http://arnoldit.com/wordpress/2009/10/16/google-wave-analysis-closer-but-not-quite-spot-on/
6 Tips For Using Google Wave On Your First Project: http://webworkerdaily.com/2009/11/09/using-google-wave-on-your-first-project-6-tips/
Google Wave: Users may need it, but it will be hard to get them to use it: http://www.newrowley.com/2009/05/google-wave-users-may-need-it-but-it.html
SAP, Salesforce.com catch the Google Wave
The enterprise vendors are already making demo apps with the collaboration and communication suite
http://www.infoworld.com/d/applications/sap-salesforcecom-catch-google-wave-966
SAP, Salesforce.com Could Sell Their Wares in the Google Wave Store
http://www.eweek.com/c/a/Messaging-and-Collaboration/SAP-Salesforcecom-Sell-Their-Wares-in-The-Google-Wave-Store-207192/
5 Impressive Real-Life Google Wave Use Cases
http://mashable.com/2009/11/14/google-wave-use-cases/
Google Wave's Best Use Cases on lifehacker.com by Gina Trapani.
http://lifehacker.com/5381219/google-waves-best-use-cases
This is an interesting list of use cases for Google Wave. I think these use cases represent the type of use cases and needs a collaboration tool needs to address, and are not necessarily specific the Google Wave application.
We have a companion discussion group All Collaboration on LinkedIn (http://www.linkedin.com/groups?gid=2389931). I started a discussion on:
Will Google Wave be the essential collaboration tool of 2011, and beyond? The cool factor aside, what will it be indispensable for, in your view?
I like to share the ongoing dialog.
Our company uses our social learning system to provide speed-to-proficiency solutions for mission-critical functions. We believe that all too often traditional eLearning has replicated the worst practices of education electronically, and we've seen the power of social media to enhance and extend best practices of adult learning.
Our insurance customers - who have metrics for everything! - have reported astonishing success when applying social learning in a planned, thoughtful way - saving hundreds of millions of dollars in claims, and having underwriters with eight months of training selling $40M of business a year - equivalent to underwriters with nine years of experience. So using social media effectively is definitely possible.
Critical success factors depend on the focus of the collaboration initiative, but generally here are a few I'd suggest:
1. Executive sponsorship and alignment with the business is imperative.
2. Define a clear business goal.
3. Support and enhance an existing process - don't imagine that the tool itself will create new behaviors (like "best practice sharing")
4. Let the process drive the functional requirements that drive the technology selection.
5. Corollary - do not allow IT to pick your collaboration tools without the business having a co-equal say in the decision process.
6. You don't get a second chance to make a first impression. If you don't have internal staff with experience creating and sheparding successful online collaboration initiatives, bite the bullet and get some help from outside.
7. At the end of the day, it's people, process, and technology, driven by purpose. No, make that PURPOSE, PEOPLE, PROCESS, and technology. Don't let the capital letters flow the other way.” By Bill Bruck, Ph.D., Author, solutions architect in social learning and online collaboration at Q2Learning, LLC
Wow Bill. very powerful statements, and a lot of well thought out ideas and concepts. Do you have any examples of actual implementation of these ideas? Is it possible to either see examples, or do a virtual meeting with you to explore these ideas further? If so how can I get in direct contact with you?
I absolutely love you whole thought process. May I copy your thoughts and post them in other discussion boards. I will of course give you credit when I do. I just feel there are many people who would be interested in your thoughts.. thanks steve” By Steve Case, Expert eLearning, LMS's, LCMS's, Social Learning
II participate in a handful of LinkedIn discussion groups. I started discussions in some relevant groups on: Will Google Wave be the essential collaboration tool of 2011, and beyond? The cool factor aside, what will it be indispensable for, in your view?
I like to share some insightful replies.
Lokesh, I would like to describe wave more like an interactive document that can change form and function on the fly, depending how users want to use it. It can go from chat to a vanilla email to a place to collaborate on a document.
I do think that Wave is the future of communication though. Maybe not wave itself, but for sure a wave-like tool that gives users the freedom to work as the choose and that has the flexibility of changing its form.
You are right in saying that the true power of wave will only come into play when the community will develop cool applications for it, but i'm sure this will happen. Im quite excited about it actually! have been playing around with it for a bit now and I LOVE it to be honest. Even with its current limitations. By Peter Doesburg, Social Media strategist @ SeventeenThirty
Honestly it seems more a toy at this point. I already have what Wave offers (everything all in one place) set up on my own and at great time cost to me to set up. Sure this might be faster but I thus far have no contacts so it is very difficult to actually work with just now. I suppose it would be good for kids just growing up and moving into the consumer/contributor market. I have been promised a list of 5 things only Wave can do. 5 is just not a big enough list to make all the fuss and moving everything over to their platform worth it. Plus, you can't even print or undo a mistake. Its got a way to go. But it is only a preview. I say it is still just a geek gadget lovers toy.
By Terri Ladd, Marketing Consultant
I seriously believe Google Wave is going to have big impact and bring changes in many applications and software that we use in our daily lives. I don't envision it replacing email or IM altogether but it has potential to change various other formal communications or processes. For instance; project management communication between stakeholders, software requirements finalization between client and development team, collaborative designing of a new office etc. are just few examples where users would welcome anything like Google Wave.
.. my two cents. By Ali Khan, PMP, Project Manager - FinalTier Systems
What I like about Google Wave is how well it aligns with non-linear human thought and interaction process. I find it similar to mind map ( http://en.wikipedia.org/wiki/Mind_map ) in that context; much more powerful due to collaborative potential http://vinodvarma.wordpress.com/2009/11/17/google-wave/
What makes it more interesting is extensibility whereby I look forward to see emergence of an ecosystems of gadgets around it, integrating with many applications http://vinodvarma.wordpress.com/2009/11/30/672/
Having said that I am also afraid of inherent security risk. For instance, I am fascinated by how gadget embeddy@appspot.com interacts with my wave. Seeing that I am also concerned about potential security hazard with a gadget made with a malicious intent. By Vinod Varma, Software Engineering Consultant at Astra Infotech Private Limited
Nice point about security, Vinod. Indeed as with advent of any new technology/solution, security soon become top concern/focal point - I am sure that will happen with Google Wave too.
By Ali Khan, PMP, Project Manager - FinalTier Systems
Google Wave is cool, and yet people need to read the fine print on Google. Not sure what it is like for Google Wave, but in Google Docs people should know that Google owns your material as soon as it’s in there. Therefore, I do not use it for business as I have confidential client information there. I would need something much more secure for my clients.
Good question! By Erika Bailey, M.A., Human Systems Consultant at Erika Lee Bailey and Associates
In the Google IO wave demo they were talking about designing wave as an open protocol, rather than as a proprietary system. so in theory an organisation would be able to have their own wave server in-house, or even build (as in the demo) their own front-end and simply use the protocol to include outside users in a given wave. 1h20 minutes is a bit long, but it was very informative.
By Adam Coirazza, B.Eng Computer Engineering Graduate
The answer is No. It's poorly designed and lacks focus. Many other collaboration tools are popping up that are richer in organization and/or focused on a business purpose. Wave will be used by more of the ad-hoc person out there that needs some quick, cheep dialogue tool. For the active user, it will become cluttered and cumbersome.
By (Curt) Worsey, Chairman - Executive Advisory Board
It could be an important collaboration tool. My disapointment in the collaboration and knowledge sharing domain is focused on the conservatism of lawyers within large organizations that fear wikis, blogs and other collaboration tools will be used to (1) promote unionization efforts (2) leak intellictual capital (3) employee harressment or (4) other purposes.
In my view tools like email or Sharepoint © have not be allowed to spread to lower levels in some organizations because of these fears. The same fear may keep Google Wave © from being used.
By Brad Kirkman-Liff, Professor of Health Policy and Biotechnology, W. P. Carey School of Business, Arizona State University
More comments via LinkedIn.
I think I will use it quite a bit for quick collaboration... just like Google docs but simpler and more robust.
By Jim Sutton CPT, SPHR, Training Coordinator Northeast at Mirant
I'm troubled by Google Wave. Earlier in the year when I watched the developers early video demonstration it sounded extraordinary. And in a way it is extraordinary, but in a technical sense rather than as a must have tool.
I was trying it out with some colleagues and a couple of clients last week and just could not get to grips with it (and this was a pretty geeky group of people).
Much did not seem to work. For instance none of us could upload documents of images. Subsequently I gather this is because you need Gears installed. And then after I heard that I read that Google were going to drop gears in favour of HTML 5.
So it's all getting a bit baffling.
Two other problems occured to me.
1. Writing in realtime is a dangerous thing to do. Just think of the 'I wish I hadn't said that' potential.
2. I love the inline editing of a comment/thread but what happens when the Wave grows in length and you add a comment to somewhere higher up ? How does anyone else know you've added something? I was told that is what playback is for but do you really think anyone wants to run playback every time they return to a Wave.
The fact that Google have just bought Everpad makes me think that they realise that, however brilliant the idea, Wave needs a lot of work.
By Antony Slumbers, Founder of Glasnost21.com
I have heard it described like a long piece of paper that lots of people can come together to write on at the same time, but because its digital, they can also add video, games, voice etc...
As to whether it will be an essential collaboration tool.... I think that will depend on the 3rd party apps that come out and the different integration elements.
I definitely see great potential for it to replace the internal or partner type wikis for collaborating business tasks.
But as mentioned above, I think its success will depend on the 3rd party apps if it is going to challenge email or im.
Add me to twitter! - @vinayp10By Vinay Patankar, A specialist in business engagement, staffing and employment consulting – Ambition Technology – [@vinayp10]
I worked with a collaboration startup in 2000 called Zaplet. We were funded by KP and a number of ideas were developed there that seem to be in Google Wave. I believe the founder of Zaplet is at Google. I won't be surprised if he is working on this product line.
It seems to me that SharePoint is making big waves in the Enterprise market and will be a force to tackle. There is always the ABM (Anything but Microsoft) community.By Niraj Tenany, President and CEO, Netwoven Inc.
Google Wave is a nice idea, implemented in a way that makes it rather inaccessible for most people. As is, it won't have wide spread appeal. Maybe they will re-factor it so we can all use it, and maybe they won't. But the idea is a good idea.
The basics of the idea are to treat a conversation as an object that you can access in lots of ways. Moving communication out of email and 1-1 chat makes collaboration easier.
Shareflow, from Zenbe, is a different take on the same idea. Shareflow lets you create a conversation, invite people to join a specific conversation, and let people interact via a real-time, website, email, mobile devices, etc... Its analogous to a facebook wall for a specific audience focused on a specific topic. Try it for free at getshareflow.comBy Peter Stern, Entrepreneur & Investor
"We refer to Google Mail rather than regular email, because Google introduced the idea of conversations instead of stand-alone emails;"
HUH!!!!
MS Outlook had conversations in the client since Google was wearing diapers?
Another comment via LinkedIn
Google wave although sounds exciting is currently very restrictive.
After seeing the video , I started using it excitingly with my University project team.Initially we were amazed about the real time display of posts but apart from that, most of the features demonstrated in loong video of google doesn't hold in the current wave system.
For instance, I cannot upload my photos or docs. They haven't posted any video or doc about how to get those features.
The last thing is as Antony pointed out. Once the discussion is too long nobody would practically be interested in tracing who posted recently on the previous discussions.
If above features can be used along with real time sharing of blogs, google docs and 3rd party apps like twitters it would be very powerful and very useful.
By Akshay Dave, Pursuing CS Graduate with 4 and half years of Web development experience
How to Teach With Google Wave http://ow.ly/SI2U
20 Real-World Uses for Google Wave: http://www.maclife.com/article/feature/20_cool_uses_google_wave
Google Wave Versus the Rest, Feature by Feature: http://bit.ly/6ZyTWR
Google Wave Adds Access Permissions:
http://bit.ly/8OBC9h
Google Wave Gets Read-Only, Wave Restoration Features:
http://bit.ly/5SMork
SAP Launches a Google Wave for the Enterprise:
http://mashable.com/2010/02/03/12sprints/
I remember hearing: It is not what Google Wave can do, but what people would do with it. Well, "stuff" is starting to happen. See:
5 Services That Leverage Google Wave, at: http://www.readwriteweb.com/enterprise/2010/05/five-services-that-leverage-go.php
For a detailed list of upgrades to Google Wave, see:
Google Wave for ALL, at: http://www.technicavita.org/social-tech/google-wave/